FAQs
We believe in a sustainable future here at HOCl Hub and we know that together we can acheive a part of it through Hypochlorous Acid! These FAQs should help you find answers to most of your questions, If you have a question that you did not find an answer to, feel free to contact our team anytime.
About HOCl Hub
HOCl Hub is an ecommerce store and blog dedicated to providing high-quality hypochlorous acid products, as well as tips and news on cleaning and disinfection.
You can contact us by email at Info@hoclhub.com or by visiting our Contact Us page
Visit our website at https://hoclhub.com/shop, browse our products or blog, and place an order directly through our online store.
Currently, we do not have a mobile app.
For partnership inquiries, please contact us via email at marketing@hoclhub.com.
No, we do not offer price matching at this time.
Manage My HOCl Hub Account
Log in to your account and update your personal information in the account settings section.
You can update your mailing address in your account settings.
We accept major credit cards and PayPal. You can update your payment information in your account settings.
Click on the “Forgot Password” link on the login page and follow the instructions to reset your password.
Log in to your account and navigate to the order history section.
Order Issues
Yes, you can edit your order before it is shipped by contacting customer service.
You can change your shipment date in your account settings or by contacting customer service.
Contact customer service as soon as possible to cancel your order before it ships.
Check your order status in your account or contact customer service for more information.
Contact customer service to report any damaged or missing items. We will assist you in resolving the issue.
Products
Our products meet high safety and efficacy standards. We carefully select products based on their quality, safety, and effectiveness.
Yes, our products are cruelty-free.
Yes, we offer a selection of vegan products.
Our products are certified for safety and efficacy by relevant authorities and organizations.
Contact customer service to report any damaged or missing items. We will assist you in resolving the issue.
Data & Security
Yes, we comply with all applicable data privacy laws and regulations.
Contact us via email at Info@hoclhub.com to request data deletion.
Contact us via email at Info@hoclhub.com to request a copy of your data.
We will respond to your request within 30 days.
Contact us via email at Info@hoclhub.com to request that we do not sell your data.
We collect information you provide during account registration, purchasing, and browsing our site, including personal details, payment information, and usage data. Visit our privacy policy page for more.
Sustainability & Impact
We are committed to sustainability to help protect the environment and promote healthier living through the power of hypochlorous acid.
Check the recycling instructions on the product label or contact us for more information on recycling.
We strive to minimize our environmental impact through sustainable practices and eco-friendly products.
General FAQ About Hypochlorous Acid
Hypochlorous acid is a powerful, non-toxic disinfectant and cleaning agent effective against a wide range of pathogens.
HOCl is used to disinfect surfaces, sanitize hands, and clean various areas, including homes and workplaces.
Yes, HOCl is safe for use around children and pets when used as directed.
HOCl is safe for most surfaces but always test a small area first and follow manufacturer guidelines.
HOCl is highly effective against viruses, bacteria, and other pathogens, including COVID-19 as per multiple credible studies.
HOCl is non-toxic, environmentally friendly, and highly effective, making it a safer alternative to traditional chemical cleaners.
