Frequently Asked Questions
About HOCl Hub ->
What is HOCl Hub?
Is HOCl Hub a manufacturer?
Which regions does HOCl Hub operate in?
How do I contact HOCl Hub?
How do I become a partner or stockist?
Why should i choose HOCl Hub, wont you just charge me more as a middle man?
Understanding HOCl ->
What is hypochlorous acid (HOCl)?
What's the difference between biocidal HOCl and cosmetic HOCl?
These are two distinct product categories with different formulations, ppm levels, regulatory requirements, and permitted uses. Biocidal HOCl is formulated for surface disinfection and environmental sanitization — it’s regulated as a disinfectant product and must meet regional biocidal product regulations.
Cosmetic HOCl is formulated for skin contact — face sprays, personal care, post-procedure care and is regulated under cosmetic frameworks. Using the wrong grade for your use case is a compliance issue.
What does ppm mean and why does it matter?
ppm stands for parts per million and refers to the concentration of hypochlorous acid in a solution. The right ppm depends entirely on the intended use — cosmetic-grade skin sprays require a lower, skin-safe ppm, while biocidal surface disinfectants require a higher ppm for verified pathogen elimination. A product with the wrong ppm for its intended use is either ineffective or potentially unsafe. Every product on HOCl Hub is specified to the correct ppm for its category.
What is the shelf life of HOCl?
HOCl is less stable than conventional disinfectants and has a shorter shelf life — typically 12 to 24 months unopened, depending on the formulation, concentration, and packaging. Once opened, it should be used within the timeframe stated on the product label. Store away from direct sunlight and heat. Check the specific product for its stated shelf life.
Is HOCl safe to use around children and pets?
Is hypochlorous acid bleach?
No. Hypochlorous acid is not bleach. They are chemically different substances with different pH levels, different safety profiles, and different effects on surfaces and skin. HOCl is non-corrosive, non-toxic, and safe for skin contact if used correctly. Bleach is none of those things at effective disinfection concentrations. See “Is HOCl the same as bleach?” below for a full breakdown.
Is HOCl the same as bleach?
No. HOCl and bleach are chemically distinct. Bleach (sodium hypochlorite) is highly alkaline, corrosive, and toxic at the concentrations used for disinfection. HOCl is pH-neutral, non-toxic, and safe for skin contact. They both kill pathogens, but HOCl does it without the chemical load, fumes, or surface damage associated with bleach. HOCl is also significantly more expensive to produce, which is reflected in its price.
How effective is HOCl against viruses and bacteria?
HOCl is effective against a broad spectrum of bacteria, viruses, and fungi — including common pathogens found in healthcare, food service, and domestic environments. Efficacy is validated at the product level and depends on the concentration (ppm), contact time, and application method. Every product listed on HOCl Hub is specified to the correct concentration for its stated use.
Products & Shopping ->
What product categories does HOCl Hub carry?
We carry four product categories across our regional storefronts: Face & Body (cosmetic-grade HOCl for skin and personal care), Disinfect & Sanitize (biocidal-grade HOCl for surface and environmental disinfection), Packs & Bundles (curated multi-product sets at better value), and Special Offers (limited-time deals on products across the range). Categories and product availability vary by region.
How do you select which products to list?
Every product on HOCl Hub is sourced from a certified, independently audited manufacturing partner in the relevant region. We verify formulation grade, ppm, pH, stability, and compliance documentation before listing. We do not list products we cannot verify.
Are your products cruelty-free?
Are your products vegan?
HOCl is a naturally occurring molecule with no animal-derived ingredients. All products in our range are vegan.
What certifications do your products hold?
Can I use HOCl products on all surfaces?
Biocidal-grade HOCl is safe for most hard surfaces, including food-contact surfaces, and leaves no harmful residue. As with any product, we recommend testing on a small, inconspicuous area first, particularly on porous materials, soft furnishings, or sensitive finishes. Always follow the usage instructions on the product label.
Orders, Delivery & Returns ->
Can I edit my order after placing it?
Orders can be amended before they are dispatched. Contact us as soon as possible after placing your order — we’ll do our best to accommodate changes, but we can’t guarantee amendments once an order has entered fulfillment.
Can I cancel my order?
My order hasn't arrived. What should I do?
First, check your order confirmation email for tracking information and use the Track Order link in your account. If your order is significantly delayed beyond the stated delivery timeframe, contact us with your order number and we’ll investigate with the carrier.
What do I do if my order arrives damaged or with items missing?
Contact us within 48 hours of delivery with your order number, a description of the issue, and photos where possible. We’ll resolve it promptly — either by replacing the affected items or issuing a refund, depending on the situation.
What is your returns policy?
Please refer to the Shipping & Returns page on your regional subdomain for the full policy, including timeframes and conditions. HOCl is a consumable product — returns are accepted for unopened items in original condition within the stated returns window.
What payment methods do you accept?
For Businesses ->
What business services does HOCl Hub offer?
We offer four pathways for businesses: Wholesale (bulk HOCl supply for facilities, distributors, and operators), White Label (sell HOCl under your brand using our existing certified formulations), Private Label (custom HOCl formulations built to your specification), and Consultancy (a paid advisory session for businesses navigating HOCl compliance, MOQs, and route to market). Each pathway has a dedicated page on your regional subdomain.
What are your minimum order quantities (MOQs) for wholesale?
MOQs vary by product, format, and region. They are higher than most buyers initially expect — HOCl is not a commodity product and is priced and supplied accordingly. Specific MOQs are confirmed as part of the wholesale enquiry process. Submit an enquiry on the Wholesale page of your regional subdomain to receive accurate figures for your requirements.
What's the difference between white label and private label?
White label is the faster, simpler route — you apply your branding to an existing, certified HOCl formulation. The formulation, compliance work, and production infrastructure are already in place. Private label involves developing a custom formulation to your specification — different ppm, pH, application, or packaging — with full compliance and production managed end to end. Private label takes longer and costs more, but gives you full ownership of the product specification.
How long does it take to launch a white label or private label HOCl product?
White label timelines are shorter because the formulation and compliance work is already done — typically weeks rather than months, depending on your packaging and labelling requirements. Private label timelines vary significantly by category and target market — compliance pathways for biocidal products take longer than cosmetic ones. Both are covered in detail during a Consultancy session, which we recommend as the starting point for any brand development enquiry.
Why is HOCl more expensive than conventional disinfectants?
HOCl requires precision manufacturing, strict quality control, and careful stabilisation to maintain efficacy and shelf life. It’s not a commodity chemical — it’s a functional, science-backed ingredient with compliance requirements that add to production cost. The price reflects what it takes to make it properly. Businesses comparing HOCl to bleach on a cost-per-litre basis are comparing the wrong things — the comparison should be on total value: efficacy, safety, sustainability, and regulatory position.
Do you offer samples before committing to a wholesale or white label order?
Sample availability is confirmed as part of the enquiry process and varies by product and region. Submit an enquiry on the relevant service page and we’ll include sample options in our response.
I'm not sure which pathway is right for my business. Where do I start?
Start with a Consultancy session. It’s a paid 60-minute video call followed by a written report that covers your HOCl category, compliance pathway, recommended route (wholesale, white label, or private label), realistic costs and timelines, and what to do next. It’s designed specifically for businesses that are new to HOCl or have hit conflicting advice. Find it on the For Businesses section of your regional subdomain.
Your Account & Data ->
How do I update my account details?
Log in to your account on your regional subdomain and update your name, phone number, or mailing address in the account settings section.
How do I reset my password?
Click “Forgot Password” on the login page of your regional subdomain and follow the instructions. A reset link will be sent to your registered email address.
Where can I view my order history?
Log in to your account and navigate to the Order History section. All previous orders, tracking information, and invoices are available there.
Does HOCl Hub comply with data privacy laws?
Yes. HOCl Hub complies with applicable data privacy regulations in each region we operate in, including UK GDPR, UAE data protection legislation, and applicable US privacy laws. Our full Privacy Policy is available on the main domain.
How do I request deletion of my data?
Contact us by email at info@hoclhub.com with the subject line “Data Deletion Request.” We will action your request and confirm completion within 30 days.
How do I request a copy of the data you hold on me?
Contact us by email at info@hoclhub.com with the subject line “Data Access Request.” We will provide a copy of your data within 30 days.
What data does HOCl Hub collect?
We collect information you provide during account registration, purchasing, and use of our platform — including name, contact details, delivery address, and order history. We also collect standard website usage data. We do not sell personal data. Full details are in our Privacy Policy at hoclhub.com/privacy-policy.