Privacy Policy
🌐 Applies to:hoclhub.com
Who Controls Your Data
The data controller for hoclhub.com is:
| Controller | HOCL Hub Ltd |
| Company number | 16406845 (England & Wales) |
| Registered office | 128 City Road, London, EC1V 2NX, England |
| Privacy contact | marketing@hoclhub.com |
| General contact | info@hoclhub.com |
For UAE customers whose data is processed in connection with an HOCL Trading transaction, HOCL Trading (Trade Licence No. 1440003, Dubai) acts as the data controller for that processing.
What Data We Collect
Data you give us:
- Name and contact details — when you create an account, place an order, or contact us
- Billing and delivery address
- Payment information — processed securely through our payment provider; we do not store card details
- Business details — if you are enquiring about wholesale, white label, or private label services
- Communications — emails, messages, form submissions
Data we collect automatically:
- IP address and device information
- Browser type and version
- Pages visited and time spent on each
- Referring URL — where you came from before arriving at hoclhub.com
- Cookie data — see our Cookie Policy at hoclhub.com/cookies for full detail
If you log in using a third-party account (such as Google), we receive the basic profile information that account shares with us — typically your name and email address. We do not receive payment information via social login.
Why We Use Your Data
We only use your data for purposes we have a lawful basis for. The table below sets out what we do and why.
| Purpose | Data used | Lawful basis |
|---|---|---|
| Processing and fulfilling your order | Name, address, payment, order details | Contract performance |
| Managing your account | Account credentials, purchase history | Contract performance |
| Responding to enquiries and support requests | Name, email, message content | Legitimate interests |
| Sending marketing emails (where you have opted in) | Email address, purchase history | Consent |
| Improving the site — analytics and performance | Usage data, cookies | Legitimate interests / Consent |
| Complying with legal obligations | Order records, financial data | Legal obligation |
How Long We Keep Your Data
We do not keep your data longer than we need to. The retention periods below apply unless a longer period is required by law.
| Data type | Retention period |
|---|---|
| Order and financial records | 7 years (UK legal requirement for financial records) |
| Account data | Duration of account, plus 12 months after closure |
| Marketing consent records | Until consent is withdrawn |
| Support correspondence | 3 years from last contact |
| Analytics and usage data | 26 months (Google Analytics default) |
Who We Share Your Data With
We do not sell your personal data. We share it only where necessary to operate the platform or comply with the law.
- Payment processors — to handle your transaction securely
- Shipping and logistics partners — to fulfil and deliver your order
- Manufacturing and distribution partners — for order fulfilment where direct dispatch applies
- IT and platform providers — hosting, email, analytics, customer support tools
- Legal and regulatory authorities — where required by law or valid legal process
International Data Transfers
hoclhub.com operates across multiple regions. Your data may be transferred to and processed in countries outside the UK, including the UAE and the US.Where we transfer personal data from the UK to a country that does not have an adequacy decision, we use Standard Contractual Clauses approved by the UK Information Commissioner to ensure adequate protection.
For UAE processing: data shared with HOCL Trading for UAE order fulfilment is handled in accordance with UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection.
Your Rights
Under UK GDPR, you have the following rights. You can exercise any of them by contacting privacy@hoclhub.com.
| Right | What it means |
|---|---|
| Access | Request a copy of the personal data we hold about you. |
| Rectification | Ask us to correct inaccurate or incomplete data. |
| Erasure | Ask us to delete your data where we no longer have a lawful basis to hold it. |
| Restriction | Ask us to pause processing your data in certain circumstances. |
| Portability | Receive your data in a structured, machine-readable format and transfer it to another controller. |
| Objection | Object to processing based on legitimate interests, including for direct marketing. |
| Withdraw consent | Where processing is based on consent, withdraw it at any time. This does not affect processing carried out before withdrawal. |
| Complain | Lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk if you believe we have mishandled your data. |
We will respond to all requests within 30 days. In complex cases we may extend this by a further two months — we will tell you if that is the case.
Security
We use commercially reasonable technical and organisational measures to protect your data — including encrypted transmission (HTTPS), access controls, and secure hosting infrastructure. No method of transmission over the internet is 100% secure. We cannot guarantee absolute security.If you believe your account has been compromised, contact us immediately at info@hoclhub.com.
Children
hoclhub.com is intended for users aged 18 and over. We do not knowingly collect personal data from anyone under 18. If you believe a minor has provided us with personal data, contact privacy@hoclhub.com and we will delete it.
Cookies
We use cookies and similar tracking technologies on hoclhub.com. Our Cookie Policy at hoclhub.com/cookies explains what cookies we use, why, and how to manage your preferences.
Changes to This Policy
We may update this Privacy Policy to reflect changes in law, technology, or our operations. The effective date at the top of the page will be updated when we make changes. For significant changes, we will notify you by email or by a prominent notice on the site.
Contact
For any privacy-related query, data subject request, or complaint:
| marketing@hoclhub.com | |
| Post | HOCL Hub Ltd, 128 City Road, London, EC1V 2NX, England |